Returns & Refunds｜退貨與退款政策

RETURNS, STORE CREDIT & REFUNDS POLICY

Effective Date: [01-August-2026]
Last Updated: [03-September-2026]

Most products sold by Vintage Authentic Room are individual vintage, pre-owned or collectible items.

We encourage customers to carefully review the product description, tagged size, condition information and photographs before purchasing.

Unless applicable law requires otherwise, approved discretionary returns receive STORE CREDIT ONLY.

We do not provide cash refunds or refunds to the original payment method for discretionary returns.

Store credit expires 30 calendar days from the date of issuance.

1. Case-by-Case Return Requests

Outside mandatory statutory rights, all return requests are reviewed case by case.

Approval is not guaranteed.

To request a return, contact:

info@thevarhk.com

within 7 calendar days of receiving your order.Please provide:

• your name;
• order number;
• the relevant item;
• reason for requesting the return; and
• photographs where relevant.

Do not send an item back until we have approved the return and provided instructions.

2. Store Credit Only

If Vintage Authentic Room approves a discretionary return:

• no cash refund will be provided;
• no refund will be issued to the original payment method;
• the approved amount will be issued as Vintage Authentic Room store credit;
• store credit will normally be issued after the returned item has been received and inspected;
• store credit expires 30 calendar days after issuance;
• unused credit expires after the 30-day period;
• expired credit will not normally be reinstated or extended; and
• store credit cannot be exchanged for cash except where required by law.

The value of the credit will normally equal the purchase price actually paid for the approved returned item.

Unless otherwise agreed or required by law, the credit does not include:

• original shipping charges;
• customs duties;
• import taxes;
• payment-provider charges; or
• return shipping costs.

3. Condition of Returned Products

An approved discretionary return must normally:

• be in the same condition in which it was received;
• not have been worn after receipt other than for reasonable inspection;
• not have been washed or cleaned;
• not have been altered or repaired;
• not have had namesets, numbering, patches, badges or sponsors added, removed or changed;
• not have been damaged after delivery; and
• be returned in accordance with our instructions.

4. Change of Mind

We do not provide an automatic return right because a customer:

• changes their mind;
• no longer wants the product;
• prefers a different product; or
• changes their purchasing preference.

Any such request will be reviewed case by case.

If approved, store credit only will be issued.

5. Sizing and Fit

Vintage sizing may vary significantly between brands, countries, production eras and individual garments.

Customers are responsible for reviewing the tagged size and any other sizing information stated in the product listing before purchasing.

Returns, exchanges, refunds and store credit will not be provided solely because:

• the item does not fit as expected;
• the customer selected the wrong size;
• the customer expected vintage sizing to correspond with modern sizing; or
• the customer prefers a different fit,

provided that the tagged size or other sizing information stated in the product listing was accurate.

Sizing and fit issues are therefore not eligible for our discretionary return or store-credit policy.

This restriction does not apply where:

• we incorrectly stated the tagged size or other sizing information;
• we sent the wrong item; or
• applicable law requires a return, refund, exchange or other remedy.

6. Return Shipping

For discretionary returns, return shipping is the customer's responsibility unless we expressly agree otherwise.

Original shipping charges are normally not credited or refunded.

We recommend using tracked shipping.

The customer remains responsible for the returned item until it is received by us.

7. Incorrect or Materially Misdescribed Items

The store-credit-only rule does not limit your rights where:

• we sent the wrong item;
• we materially misdescribed an item; or
• applicable law provides you with a mandatory remedy.

Please contact info@thevarhk.com with your order number and supporting information.

Depending on the circumstances and applicable law, we may provide:

• a return;
• replacement;
• repair;
• monetary refund; or
• another appropriate remedy.

8. Items Damaged in Transit

If your product arrives materially damaged, contact us as soon as reasonably practicable.

Where possible, retain:

• the external packaging;
• internal packaging;
• shipping label; and
• photographs of the damage.

Mandatory rights arising from damaged goods are not restricted by our discretionary store-credit policy.

9. Authenticity Guarantee

If you reasonably believe that an item sold by us as genuine is counterfeit, please contact:

info@thevarhk.com

If we determine that an item sold as genuine was counterfeit, the matter will not be treated as a normal discretionary return.

We will provide a monetary refund for:

• the purchase price; and
• the standard shipping charge originally paid for that item.

Where return is required, we will cover reasonable return shipping.

10. Store Credit Issuance

After we receive and approve an eligible discretionary return, store credit may be issued as:

• a store-credit code;
• electronic voucher; or
• customer-account credit.

We will identify:

• the credit value;
• issuance date; and
• expiry date.

Store credit expires 30 calendar days after issuance.

11. Use of Store Credit

Unless otherwise stated:

• store credit may be used toward eligible products sold by Vintage Authentic Room;
• it cannot be exchanged for cash;
• it cannot normally be used after expiry;
• it cannot be used to purchase another gift card or store-credit voucher; and
• where the order value exceeds the available credit, the balance must be paid using an accepted payment method.

12. International Customers

Consumer laws differ between jurisdictions.

Some customers may have mandatory rights to cancel an online purchase, return goods or receive a monetary refund.

Where such rights apply and cannot legally be excluded, those rights take priority over our case-by-case return, sizing and store-credit-only provisions.

13. Statutory Rights

Nothing in this Policy excludes or restricts any statutory consumer right or remedy that cannot lawfully be excluded or restricted.

14. Contact

Vintage Authentic Room Limited
Email: info@thevarhk.com
Company / Business Registration No.: 80860341-000
Website: https://thevarhk.com

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退貨、購物額及退款政策

生效日期：2026年8月1日
最後更新日期：2026年9月3日

Vintage Authentic Room 所出售的大部分商品均屬獨立的復古、二手或收藏商品。

我們建議顧客在購買前仔細查看商品描述、標籤尺碼、商品狀況及所有照片。

除適用法律另有強制規定外，所有獲批准的酌情退貨只會提供購物額（Store Credit）。

我們不會就酌情退貨提供現金退款或退回原付款方式。

購物額由發出日期起計 30 個曆日後到期。

1. 按個別個案審批

除強制性法定權利外，所有退貨申請均按個別個案審批。

提交申請並不保證獲批准。

如希望申請退貨，請於收到訂單後 7 個曆日內聯絡：

info@thevarhk.com

並提供：

• 姓名；
• 訂單編號；
• 涉及商品；
• 退貨原因；及
• 如適用，相關照片。

在我們批准退貨及提供指示前，請勿自行將商品寄回。

2. 只提供購物額

如 Vintage Authentic Room 批准一項酌情退貨：

• 不會提供現金退款；
• 不會退回原付款方式；
• 經批准的金額將以 Vintage Authentic Room 購物額提供；
• 購物額一般會於我們收到及檢查退回商品後發出；
• 購物額由發出日期起計 30 個曆日後到期；
• 30 日後未使用的餘額將失效；
• 已過期的購物額一般不會重新發出或延期；及
• 除法律另有要求外，購物額不能兌換成現金。

購物額一般相等於顧客實際支付的獲批准退貨商品價格。

除非另有協議或法律另有要求，購物額一般不包括：

• 原訂單運費；
• 關稅；
• 進口稅；
• 付款平台費用；及
• 退貨運費。

3. 退回商品狀況

經批准的酌情退貨一般必須：

• 保持收到時的狀況；
• 除合理檢查外，收貨後未曾穿著；
• 未經清洗；
• 未經修改或修補；
• 未有增加、移除或更改印字、號碼、臂章、徽章或贊助商印章；
• 收貨後未受損；及
• 按我們的退貨指示寄回。

4. 改變主意

我們不會因顧客：

• 改變主意；
• 不再希望保留商品；
• 希望購買其他商品；或
• 改變購買偏好，
• 而自動接受退貨。
• 相關申請將按個別個案審批。

如獲批准，只會提供購物額。

5. 尺碼及穿著效果

不同品牌、國家、生產年代及個別商品之間的復古球衣尺碼可能存在明顯差異。

顧客有責任在購買前查看商品頁面所列出的標籤尺碼及任何其他尺碼資料。

如我們提供的標籤尺碼或其他尺碼資料準確，我們不會單純因為以下原因提供退貨、換貨、退款或購物額：

• 商品穿著效果與預期不同；
• 顧客選擇錯誤尺碼；
• 顧客預期復古尺碼與現代商品尺碼相同；或
• 顧客希望選擇其他版型。
• 因此，尺碼或穿著效果問題不適用於我們的酌情退貨或購物額政策。

上述限制不適用於：

• 我們錯誤列出標籤尺碼或其他尺碼資料；
• 我們寄出錯誤商品；或
• 適用法律規定必須提供退貨、退款、換貨或其他補救。

6. 退貨運費

酌情退貨的退貨運費由顧客承擔，除非我們另有明確同意。

原訂單運費一般不會退回或轉為購物額。

我們建議使用可追蹤運送方式。

7. 寄錯商品或與描述有重大差異

如：

• 我們寄出錯誤商品；
• 商品與描述存在重大差異；或
• 適用法律賦予顧客強制性補救，

「只提供購物額」的規定不會限制顧客相關權利。

請透過 info@thevarhk.com 聯絡我們。

視乎情況及適用法律，我們可能提供：

• 退貨；
• 更換；
• 維修；
• 金錢退款；或
• 其他適當補救。

8. 運送期間損壞

如商品送達時已出現重大損壞，請盡快聯絡我們。

如可以，請保留：

• 外包裝；
• 內部包裝；
• 運送標籤；及
• 顯示損壞情況的照片。

9. 真品保證

如閣下有合理理由懷疑由我們以真品名義出售的商品屬假冒商品，請聯絡：

info@thevarhk.com

如經我們確認商品是假冒商品，該個案不會被視為一般酌情退貨。

我們會提供金錢退款，包括：

• 商品購買價；及
• 原先支付的標準運費。

如需要退回商品，我們亦會承擔合理退貨運費。

10. 購物額發出

符合條件的退貨經我們收到及批准後，購物額可能以以下方式發出：

• 購物額代碼；
• 電子代用券；或
• 顧客帳戶購物額。

我們會列明：

• 購物額金額；
• 發出日期；及
• 到期日期。

購物額由發出日期起計 30 個曆日後到期。

11. 購物額使用

除非另有說明：

• 購物額可用於購買 Vintage Authentic Room 出售的合資格商品；
• 不可兌換現金；
• 到期後一般不能使用；
• 不可用於購買另一張禮品卡或購物額代用券；及
• 如訂單金額超過購物額，餘額須使用其他可接受付款方式支付。

12. 國際顧客

不同司法管轄區的消費者法律有所不同。

如某些顧客依法享有不能排除的取消、退貨或退款權利，該等法定權利將優先於本政策的個別個案審批、尺碼限制及只提供購物額規定。

13. 法定權利

本政策不會排除或限制任何法律上不能合法排除或限制的消費者權利或補救。

14. 聯絡我們

Vintage Authentic Room Limited
電郵：info@thevarhk.com
公司／商業登記編號：80860341-000
網站：https://thevarhk.com